Veterans UK Online Services—AFCS 

A new online Armed Forces compensation service has gone live. Veterans UK, part of Defence 

Business Services (DBS), has launched a new online claim service to help people to access

injury and illness compensation more easily. Veterans UK is responsible for administering

compensation and pensions schemes for both serving personnel, veterans and their families. 

The new service is part of our commitment to modernising the services we provide too the 

Defence community and is the first step in the digitalisation of DBS’s Compensation Schemes. 

Before launching the service, the Veterans Modernisation Team had to successfully complete a 

Cabinet Office Beta Assessment and provide evidence to show they had met a 14-point service

standard. 

How will the new online service help customers? 

• Although the paper claim form can still be used if customers prefer, the online service has been developed entirely using a ‘user needs’ approach, identifying what users want and need and providing a digital solution. It has the following added benefits for customers:
• The online form takes less time to complete in comparison to the paper form
• The online form is more intuitive, meaning it only asks questions relevant to the individuals claim and is based on previous questions
• Individuals can submit multiple claims on one application
• There is an option to save progress and take a break

It allows individuals easily upload supporting documents relevant to their claim. 

The online form can be accessed via any internet device, including phones: For more information go to this link: AFCS Online 

Welfare Process 

For veterans, if you require financial assistance, please contact either: 

SSAFA: 0800 260 6767 or use this link to find your nearest Branch: https://www.ssafa.org.uk/

get-help/find-local-branch or the RBL: 0808 802 8080 in the first instance.